At Stevo Brews Coffee, I respect your privacy and am committed to protecting the personal information you share with me when visiting this website, making an enquiry, booking a course or experience, or purchasing products through the online shop.
This Privacy Policy explains what information may be collected, why it is collected, how it is used and the steps taken to protect it.
1. Information I Collect
Depending on how you use this website, I may collect information such as:
- Your name and surname
- Email address
- Telephone number
- Billing and delivery address
- Order and transaction information
- Course, training or event booking details
- Messages or enquiries submitted through the website
- Account information if you create an online account
- Technical information such as your IP address, browser, device and website usage information
When you purchase through the online shop, payment information may be processed by a third-party payment provider. Stevo Brews Coffee does not necessarily receive or store your complete card or banking details.
2. How Your Information Is Used
Your personal information may be used to:
- Process and fulfil online orders
- Arrange delivery or collection of products
- Manage bookings for courses, training and coffee experiences
- Respond to enquiries
- Provide customer support
- Send transactional emails relating to purchases or bookings
- Maintain customer accounts
- Improve the website, services and customer experience
- Prevent fraudulent or unauthorised transactions
- Meet accounting, tax and other legal obligations
- Send marketing communications where you have provided consent or where otherwise permitted by law
3. Online Shop & Payments
When you place an order, the information required to process that purchase may be shared with relevant service providers, including payment processors, couriers and other providers involved in fulfilling your order.
Payment transactions may be subject to the privacy policies and security measures of the selected payment provider.
I only aim to share the information reasonably necessary for these providers to perform their services.
4. Delivery Information
Where physical products are purchased, your name, contact details and delivery address may be provided to a courier or delivery service for the purpose of fulfilling your order.
These providers may process your information according to their own privacy policies.
5. Cookies & Website Analytics
This website may use cookies and similar technologies to help the website function correctly, remember preferences, understand how visitors use the website and improve the overall browsing and shopping experience.
Certain third-party services, such as analytics, advertising or payment platforms, may also place cookies on your device.
Where required, you can manage your cookie preferences through the website’s cookie settings or your browser.
6. Marketing Communications
If you subscribe to receive news, offers, course information or other marketing communications, your contact information may be used for this purpose.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting Stevo Brews Coffee.
Transactional communications relating to an order, booking or enquiry may still be sent where necessary.
7. Sharing Your Information
I do not sell your personal information.
Information may, however, be shared with trusted third parties where reasonably necessary to operate the business, including:
- Payment providers
- Website and e-commerce service providers
- Hosting providers
- Courier and delivery companies
- Email and communication platforms
- Accounting or administrative service providers
- Professional advisers
- Authorities where disclosure is required by law
Third parties are expected to process personal information appropriately and only for legitimate purposes.
8. Protection of Personal Information
Reasonable technical and organisational measures are used to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no internet-based system can guarantee absolute security.
9. Retention of Information
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, or where retention is required for legal, accounting, tax or legitimate business purposes.
Information that is no longer required will be securely deleted, destroyed or anonymised where appropriate.
10. Your Rights
In accordance with applicable South African data protection legislation, including the Protection of Personal Information Act (POPIA), you may have the right to:
- Request access to personal information held about you
- Request correction of inaccurate or outdated information
- Request deletion of information where legally appropriate
- Object to certain processing of your personal information
- Withdraw consent where processing is based on consent
- Request information about how your personal information is being processed
Certain information may need to be retained where required by law or for legitimate business purposes.
11. Third-Party Websites
This website may contain links to external websites or services.
Stevo Brews Coffee is not responsible for the privacy practices, security or content of third-party websites. You should review their privacy policies before providing personal information.
12. Children’s Privacy
The website and online shop are not intended to knowingly collect personal information from children without appropriate consent where such consent is required by law.
13. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, online shop, services or applicable legal requirements.
The latest version will be published on this page.
14. Contact
If you have questions about this Privacy Policy, would like to access or correct your personal information, or would like to exercise your privacy rights, please contact:
Stevo Brews Coffee
Phone: 072 843 2459
Instagram: @StevoBrewsCoffee